The legal and technical experts of the Internet Ombudsstelle (formerly: Internet Ombudsmann) are here to help you free of charge with disputes arising on the Internet and are happy to answer your legal questions on digital topics.
The Internet Ombudsstelle offers help with problems relating to online shopping and other digital topics (copyright, data protection law, right to one's own image, personal rights, etc.). You can find the exact course of our conciliation procedure here. The Internet Ombudsstelle is also an official Alternative Dispute Resolution (ADR) entity under the Alternative Dispute Resolution Act.
Our goal is to increase peoples trust and confidence in digitization. To reach this goal, we work with public authorities, consumer protection institutions, special interest groups and the Internet industry both nationally and internationally.
The "Internet Ombudsstelle" is a project carried out by the non-profit association "Austrian Institute for Applied Telecommunications" (ÖIAT). Our ongoing professional activities are made possible by the Federal Ministry of Social Affairs, Health, Care and Consumer Protection and the Federal Chamber of Labor.