The legal and technical experts of the Internet Ombudsstelle (formerly: Internet Ombudsmann) are here to help you free of charge with disputes arising on the Internet and are happy to answer your legal questions on digital topics.
The Internet Ombudsstelle assists consumers when they have problems relating to online shopping and other digital topics (copyright, data protection law, right to one's own image, personal rights, etc.). The Internet Ombudsstelle is also an official Alternative Dispute Resolution (ADR) entity under the Austrian Alternative Dispute Resolution Act (Alternative-Streitbeilegung-Gesetz).
Our objective is to increase people's trust and confidence in digitialization. To reach this goal, we work with public authorities, consumer protection institutions, special interest groups and the Internet industry both nationally and internationally.
The "Internet Ombudsstelle" is a project carried out by the non-profit association "Austrian Institute for Applied Telecommunications" (ÖIAT). Our ongoing professional activities are made possible by the Federal Ministry of Social Affairs, Health, Care and Consumer Protection and the Federal Chamber of Labor.